"How long does onboarding actually take?" is one of the first questions every school asks, and fairly so — switching systems mid-term is a real risk if it drags on. Here's what the two weeks usually look like.
Week one: structure and migration
The first few days are about getting your existing structure into Trupper: terms, classes, subjects, and staff roles. If you're coming from spreadsheets or another system, this is also when we migrate existing student records, so nobody has to be re-entered by hand.
By the end of week one, your admin accounts are set up, your course catalog has its first modules in place, and a small group of staff have logged in to look around.
Week two: live classes and exams
The second week is where things go live. We help set up your first live class sessions, configure exam templates with your grading scale, and build out a starter question bank from whatever assessment materials you already have.
This is also when we run a dry-run exam with staff acting as test candidates, so any configuration issues surface before real students sit anything.
What makes it faster or slower
Two factors move the timeline more than anything else: how clean your existing data is, and how many staff need training versus how many are comfortable exploring on their own. Schools with messy spreadsheets or a long tail of inactive student records tend to need an extra few days for cleanup before migration.
After go-live
Every account keeps a dedicated onboarding contact for the first term, not just the first two weeks. Most of the questions that come up — "how do I bulk-enroll a new cohort," "can I reuse last term's question bank" — happen once people are actually using the system day to day, not during setup.
